I'm not a fan of frivolous lawsuits (hot coffee in the lap) because they generally take time away from lawsuits with real merit (asbestos, guns, cigarettes, etc). Most recently lawsuits have been lodged against Apple for the iPhone - One for the antenna issue and the other for the AT&T iPhone exclusivity. The first one is clearly an idiotic attempt at a money grab. Sure it's proven that holding the phone a certain way causes you to lose bars (I can't seem to reproduce this issue but others I know have) but so what? If you don't like the way your phone behaves, return the phone for a full refund. You haven't been damaged in any way that would require redress via a lawsuit. That would be like me buying a pepperoni pizza that didn't have enough pepperonis on it. I'd either suck it up or return it for another one that had enough pepperonis. If the pizza place couldn't deliver me a pizza with enough pepperonis on it because of a design flaw in their pizza making process, I'd just go but a pepperoni pizza from another place that could deliver me a pizza with the required number of pepperonis.

The second lawsuit is one that definitely will be beneficial should it prevail. Having the iPhone on multiple carriers will create more competition in the wireless marketplace forcing AT&T (and others) to compete more on price, service, etc. If nothing else, it'll mean that iPhone users will be dispersed across multiple networks so that the strain won't be on one network. To keep with the pizza analogy, this would be like if you could only order a pepperoni pizza from one place. Not to say that the quality of the pizza or the pizza place was bad but it's easy to see that if more places could offer that pepperoni pizza to their customers, this would benefit everyone in terms of more options, faster service, etc.

Dang... I'm hungry now.

We were trying to figure out our office phone solution and wanted to get the most cost effective system. Traditional service from AT&T and VOIP providers like Vonage and Comcast seemed pretty cost prohibitive for business lines (about $35-$50 a month per line). I read about Ooma a while back and didn't really think much of them. At the time, it seemed like a case of too good to be true. Slowly, a few folks I knew started buying Ooma's and were getting great results. We figured it was a good solution to pay $200 or so once versus up to $600 every year for phone service.

We decided to dip our foot in the pool by getting a used Ooma Hub (versus a new Telo, the latest model). We found a great deal on eBay for under $200 and once the device arrived, we figured it was going to be a pretty easy setup. Alas, no. Since the Hub was previously owned, it was still registered to the previous owner and would not allow us to activate it. After a frustrating hour plus call with Ooma Customer Service, I still wasn't able to activate the phone and had to be escalated to Tier 2 for further assistance. I promptly wrote a harsh email to Ooma's PR department stating my disgust with their Customer Service.

What happened next is a classic story of how a company's image can be turned completely around after a horrible customer experience. Ooma's VP of Corporate Marketing responded very quickly and connected me directly to the head of the Customer Service group, Roy. I received a call from him the next day and he made no excuses to the poor service I had gotten and assured me he would personally handle my issue. Lo and behold, a couple of hours later I was able to activate my Ooma and Roy even followed up after he saw my activation to make sure everything was working properly. My opinion of Ooma as a company is probably higher now than it was before I bought the machine. We will probably setup all our employees with Ooma Telo's and will most likely get one for my home. With great people like Roy and Tami on the team coupled with a great product, I will have no reservations promoting their service to others.

I'm just noticing this now, but lately I've been getting excellent 3G coverage here in Oakland. Usually I'm bouncing back and forth between Edge and 3G at home and at the office. But to be honest, I can't remember the last time I've seen the "E" icon on my phone. Who knows if this is only temporary but kudos to AT&T for doing something right. Now if only they can add MMS, tethering, and lower their ridiculous data/SMS prices, I'd be a truly happy customer.

Jesus Diaz writes a rant over at Gizmodo re: iPhone 3G owners (currently in contract) who are pissed about not being able to get the new iPhone 3GS at the fully subsidized price. To summarize, he's calling us whiners and that we should suck it up. Here's why he's wrong.
 
To his point - Yes, we are in a contract we freely agreed to. Yes, the cost of the iPhone 3G was subsidized by AT&T so that we could get it at the lower price. Yes, businesses like AT&T need to make money, too. But "whining" is the market's way of telling companies like AT&T and Apple that we demand better. It's how innovation is born and how we are able to enjoy things like iPhones. AT&T should listen to its highly profitable and highly engaged customers who stick with its service despite it being subpar. Apple should listen to its loyal customers who line up to buy its products by putting pressure on AT&T or better yet, by NOT renewing its contract with AT&T and allowing all major GSM based service providers (T-Mobile and Verizon) to have access to the iPhone and thus force competition on price and service quality. Don't hate on the whiners because without us, you'd probably have to pay full price for the iPhone 3GS AND have a 2 year contract like when the original iPhone came out. Or worse still, we'd probably all be using Windows Mobile phones because no one "whined" enough and demanded a better solution.

My last post about Apple today ... saved the best for last. The coup de grace of today's Apple announcements is the new iPhone 3GS. Faster processor, more memory (RAM and Flash), better camera, video recording, voice control, etc. There are a ton of great online reviews so I won't launch into one of my own. Suffice it to say, it's a welcome upgrade to a great device that had some shortcomings. $199 for 16GB and $299 for 32GB.
 
Of more important note is the fact that current iPhone 3G owners will be screwed. Unlike the upgrade from the original iPhone to the iPhone 3G (could upgrade at the same price as new customers), current iPhone 3G owners who are only 1 year into their 2 year contract will NOT be able to buy the new iPhone 3GS at the subsidized prices I listed above. AT&T has graciously allowed these customer to pay an extra $200 (plus $18 upgrade fee) for their iPhone 3GS and then will renew their contracts for another 2 years. I've never seen a wireless company that cared so little about its customers. Don't they realize that people are willing to take their subpar wireless service in order to get the latest doodad? And on top of that, iPhone users outside of the US (non-AT&T carriers) will be getting MMS and tethering support immediately versus waiting another few months while AT&T gets its act together. The Apple-AT&T exclusivity contract is set to end in 2010 and there are talks of extending it till 2011. My hope is that this extension does not happen and we can finally regain the ability to choose our wireless carriers based on service. I guarantee a fair number of iPhone users will jump ship, myself included.

So I just downloaded the Slingplayer Mobile app for the iPhone. It's pretty darn amazing. I had bought the original Slingplayer Mobile for Windows Mobile and I thought that was good. This iPhone version blows it away. Below is my quick video demo (apologies for quality - I only have the MacBook iSight camera available). There are a ton more things in the app, just didn't have the time to go through them all. I'm running this from my original Classic Slingbox (which isn't officially supported). Supposedly for the full effect, you need to buy one of their newer Slingboxes (how convenient, no?). The only drawback I can see so far is that the app was hobbled by Apple/AT&T to only run on WiFi. At least the original Slingplayer Mobile for WinMo worked no matter what connection you had. If you already own a Slingbox and either an iPhone or iPod Touch, this is probably the best app you could ever buy. Well worth the $30 price. Let's hope that AT&T gets their act together and allows the 3G connection so this app can be used to its fullest.

Click here to download:

Slingbox Mobile - iPhone.m4v (29433 KB)